Customer Experiences with Soul: A New Era in Design
Simon Robinson
(Author)
Maria Moraes Robinson
(Author)
21,000+ Reviews
Bookshop.org has the highest-rated customer service of any bookstore in the world
Description
This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.
Product Details
Price
$28.80
Publisher
Holonomics Publishing
Publish Date
June 06, 2017
Pages
248
Dimensions
6.14 X 0.52 X 9.21 inches | 0.78 pounds
Language
English
Type
Paperback
EAN/UPC
9780995715806
BISAC Categories:
Earn by promoting books
Earn money by sharing your favorite books through our Affiliate program.
Become an affiliateAbout the Author
Simon Robinson is Professor of Applied and Professional Ethics, and Director of Research Centre for Governance, Leadership and Global Responsibility, Leeds Beckett University, UK. He is also editor of Journal of Global Responsibility.