Conflict Resolution & Mediation

Getting to Yes: Negotiating Agreement Without Giving in

Roger Fisher, Bruce Patton, et al.


Crucial Accountability: Tools for Resolving Violated...

Al Switzler, Ron McMillan, et al.


Leadership and Self-Deception: Getting Out of the Box

Arbinger Institute


The Pink Elephant: A Practical Guide to Creating an...

Janice Gassam Asare


Resolving Conflicts at Work: Ten Strategies for Everyone on...

Kenneth Cloke and Joan Goldsmith


Dealing with Difficult People

Harvard Business Review, Holly Weeks, et al.


Did That Just Happen?!: Beyond "Diversity"--Creating...

Stephanie Pinder-Amaker and Lauren Wadsworth


Ask for More: 10 Questions to Negotiate Anything

Alexandra Carter


How It Ends


Masters of Disaster: The Ten Commandments of Damage Control

Christopher Lehane, Mark Fabiani, et al.


The Leader as Martial Artist

Arnold Mindell


You're It: Crisis, Change, and How to Lead When It Matters Most

Eric J. McNulty, Joseph M. Henderson, et al.