Customer Relations

Be Our Guest (Revised and Updated Edition): Perfecting the...

The Disney Institute and Theodore Kinni


Customer Experience Management: How to Design, Integrate,...

Nihat Tavsan and Can Erdem


The Customer Centricity Playbook: Implement a Winning...

Peter Fader and Sarah E Toms


Service Design

Lavrans Lovlie, Andy Polaine, et al.


Customer Success: How Innovative Companies Are Reducing Churn...

Nick Mehta, Lincoln Murphy, et al.


The Trusted Advisor

David H Maister, Charles H Green, et al.


Fish!: A Proven Way to Boost Morale and Improve Results

John Christensen, Harry Paul, et al.