Customer Relations Books

The Trusted Advisor: 20th Anniversary Edition

David H. Maister, Charles Green, et al.


Orchestrating Experiences: Collaborative Design for Complexity

Chris Risdon and Patrick Quattlebaum


The Jolt Effect: How High Performers Overcome Customer...

Matthew Dixon and Ted McKenna


Customer Success: How Innovative Companies Are Reducing Churn...

Lincoln Murphy, Dan Steinman, et al.


The Customer-Base Audit: The First Step on the Journey to...

Michael Ross, Peter Fader, et al.


Building Brand Communities: How Organizations Succeed by...

Carrie Melissa Jones and Charles Vogl


Digital Hesitation: Why B2B Companies Aren't Reaching Their...

J. B. Wood and Thomas Lah


Fish!: A Proven Way to Boost Morale and Improve Results

Harry Paul, Stephen C. Lundin, et al.


Be Our Guest (Revised and Updated Edition): Perfecting the...

Theodore Kinni and The Disney Institute