Micheline Maynard is the author of Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community, published in February 2022 by Scribner’s. She's a contributing columnist at the Washington Post, and also writes for The Takeout, The Ann Arbor Observer and Medium. She's the former Detroit bureau chief for the New York Times and a senior editor for NPR's Here & Now. She lives in Ann Arbor.