“Thanks to Bookshop, there is no reason to buy books on Amazon anymore.”
“Bookshop.org hopes to play Rebel Alliance to Amazon’s Empire.”
Welcome to Bookshop!
Do you ship to Canada or Internationally?
No, we currently are US only. We do hope to help support bookstores over the world in the future.
How do I report a problem with the website or my order?
Email us at [email protected]
How do I return an order?
Ingram Customer Returns Center
1210 Ingram Drive
Chambersburg, PA 17202
How does Bookshop work with independent bookstores?
Bookshop supports indies in two ways: 10% of regular sales on Bookshop.org are added to an earnings pool that is evenly divided and distributed to independent bookstores every six months.
Stores that are affiliates, who sell books online using Bookshop (by sharing links their Bookshop link on social media, email newsletters, or on their websites) earn 30% of the cover price on any sales they generate, without having to do the work of keeping inventory, picking, packing, shipping or handling complaints and returns. (30% of the cover price is the entire profit margin - Bookshop doesn’t earn money off bookstore sales, all profits go to the store.)
All orders are fulfilled through Ingram.
How does Bookshop promote local bookstores?
Every receipt we email customers informs them about the bookstores near them.
If a Bookshop customer opts in, their local bookstore will be given their email address for direct marketing.
Affiliate stores can create recommendation lists (staff picks, etc) on Bookshop, boosting their visibility and earning a commission on every sale generated from the list.
If I’m an affiliate, do I have to disclose that on my website, newsletter or social media posts?
Yes. Whenever a link is used on your website that results in a commission, you must disclose this information to site visitors, according to FTC rules. We suggest adding something like: “Disclosure: I am an affiliate of Bookshop.org and I will earn a commission if you click through and make a purchase.” to your website or post.
If I'm an affiliate, how are the sales of my books handled?
Affiliates do not have to handle inventory, fulfillment, shipping, or customer service. All book sales are fulfilled by Ingram. Ingram’s extensive inventory and regional warehouse system ensures Bookshop that books can reach customers in as soon as 2-3 days.
How do I get paid for the books that sell, how much will you pay me, and when will you pay it?
Affiliates can withdraw their revenue whenever they like via an easy web interface, provided they have a balance of $20 or more.
Bookstores participating in the revenue share will receive payments every six months. The revenue share will be divided equally among partners.
What kind of reporting will I receive, and how frequently?
Affiliates will be able to get reporting and see their sales activity at any time on their dashboard on our website, or download the transactions.
How do I set up an account?
Anyone can create an account at https://bookshop.org/affiliates/profile/introduction
How do I advertise or promote a book on Bookshop?
Email us at [email protected]
FAQ for Bookstores:
Bookstores with physical locations who are ABA members qualify for our Platform Seller program and can be added to our bookstore finder map, receive a 30% commission on sales, and receive customer order information. Please email Sarah at [email protected] if you qualify.
Can Bookshop take the place of my store’s website?
If you’d like to have a website that features: event listings and ticketings, signed pre-order campaigns, custom merch, in-store pickup, etc. we recommend setting up a website through the ABA (IndieLite or IndieCommerce).
Any bookstore that wants to use Bookshop as a simple page to sell books online can do so.
Bookshop pages are free!
Bookshop pages allow you to sell books and earn 30% of the cover price without worrying about inventory, fulfillment, shipping, returns, or customer service.
Bookshop pages feature your short bio section, social media profiles, and a series of book lists curated by your store.
Is Bookshop replacing the ABA’s IndieCommerce and IndieLite sites?
Nope! IndieCommerce and IndieLite are not going away. Think of Bookshop as “IndieLiteLite,” a free, less customizable online storefront that requires no technical knowledge or investment. Stores happy with their online sites should choose whichever ecommerce site works best for them. Of course you may use Bookshop in addition to whichever online site you’re using.
Why does Bookshop discount books?
We are experimenting with discounting. If we find discounts are necessary to be a viable alternative for our customers, we may discount books. But to minimize the price difference between in-store purchases and online purchases, we will keep the discounts to 10% and under. And if we discover our customers are willing to shop without discounts, we may stop discounting! For now, we need the option as we A/B test and improve the platform.
Will Bookshop share customer info with affiliates?
For bookstores who use Bookshop to sell books, yes, unless the customer opts-out. We consider them your customers, and every sale generated through your store’s affiliate links will be made available to you. For normal affiliates, the answer is no, due to respect for our customer’s privacy.
How is Bookshop targeting online customers?
Bookshop is designed for generating affiliate revenue. Our team is working to build a network of publishers, authors, bookstagrammers, celebrity book clubs, and other media sites to target socially-conscious online consumers who are not yet buying their books online through an independent bookstore.
Bookshop’s interface and purchase process is designed to be as convenient, streamlined, and user-friendly as possible, for an alternative that is just as easy as our competitors.
Do I need to provide my bank details?
If you’re an affiliate, whenever you want to withdraw funds, you can enter your bank details and Bookshop will allow you to transfer your funds at any time. Stores participating in the 10% revenue share pool will receive checks in the mail every six months, no need to share any info other than your name and address.
How do I list our store’s books with Bookshop’s platform?
Any books in Ingram’s inventory will automatically be listed when we launch. Specialty books and products that are not included in Ingram’s catalog may be added as we develop the platform in the future.
Will you sell audiobooks and or ebooks?
We sell ebooks via a partnership with Hummingbird - you can see the ebook links on any book product page. We will start selling audiobooks through a partnership with Libro.fm by the end of April, 2020.
What will the shipping packaging from Bookshop look like?
Books shipped from Bookshop will arrive in simple packaging.
One of my customers wants a title not in the catalog. How can I get it on my storefront?
At launch, we will be limited to the books in Ingram’s catalog. By the end of 2020, we expect to have other partnerships and features in place that will allow us to carry materials, such as used books, and other specialty books and products that are not in Ingram’s inventory.
Does Bookshop allow for in-store pickup?
Bookshop will not feature in-store pickup. Stores wishing to have in-store pickup may look to IndieCommerce or IndieLite website options.
How do authors get paid? How much money does Bookshop keep? If Bookshop is giving 30% of a sale to a bookstore affiliate, what about the remaining 70%?
Bookshop doesn't make a profit off our Bookstore affiliate sales; we make a small percentage on all other sales. The publisher is generally paid about 50% of a book's sale price, and the publisher pays the author. About 20% goes to our customer discount, payment processing, and fulfillment costs.
If my question isn’t answered here?
Email us at [email protected].