Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies

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Product Details

$32.00  $29.76
Harper Business
Publish Date
6.2 X 8.5 X 1.6 inches | 0.95 pounds

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About the Author

Oscar Munoz served as the CEO and chairman of United Airlines, previously holding several executive leadership positions at CSX, AT&T, US West, PepsiCo and Coca-Cola. He serves on the board of directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation; is a trustee of the University of Southern California ad the Brookings Institution; and is an independent trustee for Fidelity. He earned his bachelor's degree the University of Southern California and an MBA from Pepperdine. To date, he remans the only person of Hispanic heritage to run a US airline.


"Oscar Munoz saved United Airlines. He wrote this book about the hard work, heart, and commitment of the people of the airline who wanted a leader to pull us together and fight for our shared future. Oscar healed deeply damaged morale on day one with a message of unity and hope, and I agree wholeheartedly with his recognition of my amazing colleagues. This is an incredibly inspiring story--and an instructional one for the kind of inclusive leadership we need to solve the biggest problems we face today." -- Sara Nelson, international president of the Association of Flight Attendants-CWA, AFL-CIO

"Oscar Munoz shows the heart of a true leader in Turnaround Time, sharing how he overcame incredible challenges to revive the fortunes of a legendary airline. It's a story about building a company culture based on values such as trust, empathy, humility, and authenticity, which can transform a business and the world." -- Marc Benioff, chair and CEO of Salesforce

"Oscar led United to new heights by starting from the inside out: investing first in frontline employees to empower them to better serve customers and earn their trust. His approach of listening, learning, and taking action is an inspirational lesson for leaders of our modern institutions who must earn stakeholder trust through bold action." -- Richard Edelman, CEO of Edelman

"Oscar is the epitome of compassion and lives a life of triumph over adversity. He's traveled the world and inspired so many people as a dynamic, charismatic, and empathetic leader. His passion for sharing his heart transplant story and raising awareness about the signs of heart disease have encouraged people to understand their own risk factors. The lessons and wisdom Oscar imparts remind us of what matters most." -- Nancy Brown, CEO of the American Heart Association

"In this compelling story of personal survival and corporate revival, Oscar Munoz poignantly reminds us that the most important leadership test remains as it's ever been: uniting people behind a common mission. Oscar rallied the people of United with principles of leadership that are both timely and timeless." -- Safra Catz, CEO of Oracle Corporation

"The stories offer an intimate look at what it's like to run a large corporation, and Munoz's praise of his former employees makes a strong case that workers are central to a company's success. This solid memoir delivers the goods." -- Publishers Weekly