Scaling People: Tactics for Management and Company Building


Product Details

$30.00  $27.90
Stripe Press
Publish Date
6.3 X 9.3 X 1.6 inches | 2.3 pounds

Earn by promoting books

Earn money by sharing your favorite books through our Affiliate program.

Become an affiliate

About the Author

Claire Hughes Johnson is a corporate
officer and advisor at Stripe. Previously, she was chief operating
officer at Stripe from 2014 to 2021, helping the company grow from fewer
than 200 employees to more than 8,000. At various times, she led
business operations, sales, marketing, customer support, risk, real
estate, and all of the people functions, including recruiting and HR.
Prior to Stripe, she spent 10 years at Google leading business teams,
including overseeing aspects of Gmail, Google Apps, and consumer
operations, as well as serving as a vice president for AdWords, Google
Offers, and Google's self-driving car project. She serves on the boards
of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is
a trustee and current board president of Milton Academy. She lives
outside of Boston with her husband, two children, and two neurotic


"Unapologetically practical in its focus... refreshingly pragmatic."

--The Economist

Johnson gave me some of the best feedback of my career: 'You don't ask for help
often enough.' Whether you are a new manager or a CEO, there are going to be
moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your
shelf over and over!"

--Kim Scott, author of Radical
and Just Work

practical guide to running a world-class organization... Claire has demystified
how you run a large, high-performance organization, with clear concepts and
practical templates that you can start implementing today."

Citron, founder and CEO of Discord

"I was excited
to learn that Claire Hughes Johnson has taken her many years of operating
excellence from Stripe and Google and distilled it into a new book. Scaling
People is a key book to be added to the shelf of any people leader and

--Elad Gil, entrepreneur, investor, and author of
High Growth Handbook

"Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again."

--Aileen Lee, founder and managing partner of Cowboy Ventures

"Through the entire
history of startups and entrepreneurship, the world expects founders and young
executives to succeed and thrive as their company grows larger and larger. Yet
no one takes the time to give them the skills and processes that are necessary
to achieve great leadership. Now someone has--hats off to Claire Johnson for
writing Scaling People."

--Bill Gurley, general
partner at Benchmark

"If you want to scale your
business from 10 people to 10,000 without losing the things that make it
special, Scaling People is the handbook you need."
Gupta, former CFO and COO of Instacart, general partner at Sequoia

"There's a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success."

--Reid Hoffman, co-founder of LinkedIn, partner at Greylock, host of Masters of Scale

"Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance. Scaling People proves that it's possible to operate in a high-growth environment while simultaneously focusing on and caring about developing people--and that doing so also leads to a fundamentally stronger business."

--Mallun Yen, founder of Operator Collective

"Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package--with easy-to-use worksheets and templates to boot."

--Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School

"Claire Hughes Johnson has been in the catbird seat at two companies: Google and Stripe. She participated in Google's transformative journey in the decade following its IPO. Since then, she has helped Stripe develop from a two-floor office into a global, multibillion-dollar infrastructure company on which millions of businesses depend. Two eras, two companies--one Claire."

--Michael Moritz, partner at Sequoia Capital