Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems
Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change-with a radical approach that moves fast, builds trust, and accelerates excellence.
Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. A certain amount of wreckage is the price we have to pay for inventing the future.
Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed--and that it keeps you from building a great company. Helping executives and entrepreneurs solve their toughest problems over the past decade, Frei and Morriss learned that the trade-off between speed and excellence is false. The best change leaders solve hard problems with fierce urgency while making their organizations--employees, customers, and shareholders--even stronger. They move fast and fix things.
Based on their work with fast-moving companies such as Uber, Riot Games, and ServiceNow, Frei and Morriss reveal the five essential steps to moving fast and fixing things. You'll learn to:
- Identify the real problem holding you back
- Build and rebuild trust in your company
- Create a culture where everyone can thrive
- Communicate powerfully as a leader
- Go fast by empowering your team
With a one-week plan to fix your problems on a fast cycle time of one step per "day," this book is your guide to maximizing impact and reinventing your approach to change. By the end of the week, you won't just have a road map for solving your company's toughest problems--you'll already be well on your way, improving your company at exhilarating speed.
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Frances Frei is a professor at Harvard Business School. She served as Uber's first Senior Vice President of Leadership and Strategy, helping the company navigate its crisis in leadership and culture. Frei regularly works with companies embarking on large-scale organizational transformation. Her TED talk on the topic of building trust has had over six million views.
Anne Morriss is an entrepreneur, leadership coach, and founder of the Leadership Consortium, a first-of-its-kind leadership accelerator that works to help emerging leaders thrive. Her collaborators have ranged from early-stage tech founders to Fortune 50 executives to public-sector leaders building national competitiveness.
Frei and Morriss are coauthors of the bestselling books Uncommon Service and Unleashed and cohosts of the TED podcast Fixable, which helps listeners solve their toughest work problems. They have been recognized by Thinkers50 as among the world's most influential business thinkers.
Connect with Frances Frei on LinkedIn and Twitter and at hbs.edu and TED. Connect with Anne Morriss at on LinkedIn and Twitter and at Thinkers50.com.
Advance Praise for Move Fast and Fix Things:
"Frances Frei and Anne Morriss are the real deal and offer a fresh, new take on the most important leadership challenges of our time: making big change happen, building organizations where everyone can rise, and solving hard problems when the clock is ticking . . . loudly." -- Tyra Banks, supermodel turned entrepreneur; founder, SMiZE & DREAM
"This hands-on playbook shows readers how to accelerate change and transform organizations while also nurturing a culture of trust, inclusivity, and collaborative problem-solving. It's an essential resource for any leader looking for the inspiration and tools to lead their team to new levels of excellence." -- Kathleen Hogan, Executive Vice President and Chief Human Resources Officer, Microsoft
"In Move Fast & Fix Things, Frei and Morriss have given us a masterpiece on trust, leadership, and business. This is required reading for anyone who wants to build audacious, high-performance cultures." -- Bill McDermott, Chairman and CEO, ServiceNow
"Speed wins, but only if you pair it with strategy, trust, and respect for everyone on the court. Frei and Morriss have generously shared the road map for how to move fast while also excelling as teams and organizations." -- Nadia Rawlinson, Operating Chairman, Chicago Sky (WNBA)
"Move Fast & Fix Things invites us into a conversation all leaders should be having: how to create the conditions where people can truly, sustainably thrive." -- Becky Schmitt, Executive Vice President and Chief People Officer, PepsiCo
"Frances Frei and Anne Morriss have produced a fun, super-practical, step-by-step guide to leading lasting change at speed." -- Hubert Joly, Senior Lecturer, Harvard Business School; former Chairman and CEO, Best Buy; and author, The Heart of Business
"With Move Fast & Fix Things, Frei and Morriss have done the unthinkable: they've written a book that will make you look forward to Mondays." -- Meena Harris, founder and CEO, Phenomenal Media
"The Frei/Morriss team has delivered again! Move Fast & Fix Things is a remarkable, insightful book that will help you accelerate change inside your organization while simultaneously building trust and unleashing the potential of your people. I highly recommend this leadership masterpiece." -- Stephen M. R. Covey, bestselling author, The Speed of Trust
"Frei and Morriss have rewritten the playbook for change. Toss out The 8 Steps, forget the 7-S Framework, and get ready to discover the fastest path to renewing your organization. With a clear plan for how to spend your Monday through Friday, they make it easy to keep it all straight. But what matters most is that you start today. Full of engaging stories and unexpected insight, Move Fast & Fix Things will not disappoint the growing number of fans of this amazing duo." -- Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School; author, Right Kind of Wrong
"Frei and Morriss are masters of positive organizational change, and Move Fast & Fix Things is a practical guide to doing just that. It's hard to find accessible, easy-to-apply advice on leading change, and I couldn't recommend the book more. A great companion to Unleashed." -- Claire Hughes Johnson, former Chief Operating Officer and current Corporate Officer and Adviser, Stripe
"Frei and Morriss's values of 'trust' and 'moving fast' are critical in any thriving environment. Their advice is invaluable to anyone trying to make an impact at work." -- Marc Lore, serial entrepreneur; founder, Chairman, and CEO, Wonder
"Move Fast & Fix Things unlocks the secret to leading change that lasts without sacrificing speed. This revolutionary guide equips leaders with the tools to solve their toughest problems, create a high-performance culture, and communicate powerfully--all while maintaining an exhilarating speed." -- Sarah Pfuhl, New York-based Global General Counsel for Litigation, Regulatory Enforcement, and Investigations
"Frei and Morriss have a habit of blowing your mind with the most strategic insights while giving you practical, tangible ideas you can use in tomorrow's staff meeting. I give this book to everyone in my life who's trying to build organizations that will not only endure but also flourish and prosper in a future defined by speed, uncertainty, and limitless possibility." -- Dara Treseder, Chief Marketing Officer, Autodesk
