Listening with Empathy: Creating Genuine Connections with Customers and Colleagues
John Selby (Author)
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DescriptionWith customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind John Selby presents his 4-step Listening With Empathy mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twenty-two books with sales totaling more than half a million copies.
Hampton Roads Publishing Company
January 30, 2007
5.34 X 7.16 X 0.94 inches | 0.87 pounds
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About the Author
John Selby is a psychologist, cognitive-science researcher, entrepreneur, and international speaker with thirty years experience developing these core mind-management techniques. He conducted groundbreaking cognitive research at the National Institutes of Health and the Bureau of Research in Neurology and Psychiatry and the New Jersey Neuro-Psychiatric Institute. Founder and former CEO of The BrightMind Network and currently head of Consciousness Management Systems, John is a specialist in creating online experiential-instruction formats that deliver effective and affordable training to organizations throughout the world.