Difficult Conversations: How to Discuss What Matters Most
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About the Author
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
--The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice."
--Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life."
--Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper."
--Fast Company "Emotional intelligence applied to life's toughest moments."
--Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere."
--Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations."
--Citizen "Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives."
--Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format."
--Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read."
--Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before."
--Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive."
--Southern Communication Journal