Customer Loyalty: How to Earn It, How to Keep It

(Author) (Foreword by)
Available
4.9/5.0
21,000+ Reviews
Bookshop.org has the highest-rated customer service of any bookstore in the world
Product Details
Price
$22.95  $21.34
Publisher
Jossey-Bass
Publish Date
Pages
272
Dimensions
7.02 X 9.22 X 0.78 inches | 1.17 pounds
Language
English
Type
Paperback
EAN/UPC
9780787963880

Earn by promoting books

Earn money by sharing your favorite books through our Affiliate program.

Become an affiliate
About the Author
Jill Griffin is an internationally published author, business consultant, and speaker. As president of the Griffin Group in Austin, Texas, she speaks to and consults with businesses of all sizes, from Fortune 500 companies to law firms and small banks. She is coauthor of Customer WinBack (Jossey-Bass), deemed one of the thirty best business books of 2002 by Soundview Executive Book Summaries.
Reviews
"Customer Loyalty is a comprehensive resource for businesspeople who are looking to improve customer service and satisfaction." --From Harvard Business School Working Knowledge