Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers (Revised)

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Product Details
Price
$26.39
Publisher
Basic Books
Publish Date
Pages
304
Dimensions
5.82 X 7.82 X 0.84 inches | 0.73 pounds
Language
English
Type
Paperback
EAN/UPC
9780738208039

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About the Author
Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national bestsellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.