Upstream: The Quest to Solve Problems Before They Happen

Dan Heath (Author)
Available

Description

New York Times bestselling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers.

Most of us spend our days handling a deluge of pressing issues. We're so accustomed to managing emergencies as they strike that we often don't stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure? How many daily headaches do we tolerate because we've forgotten to fix them?

Whether it's time management, supply chain logistics, or healthcare decisions, all over the world, persistent problems cost time, money, and lives. Upstream explains how to target the source of the problem rather than just reacting to it as it happens and introduces you to the thinkers who are chipping away at everyday frustrations and deep-rooted issues. One travel company saved 25 million customer phone calls every year by adding a simple step to its booking system. An insurance business, determined to help YMCAs across the country lower their number of accidental drownings to zero, has saved an untold number of lives. The LAPD track down more accurate addresses for suspects by buying access to the delivery data from local pizza shops. The CDC realized they could anticipate flu outbreaks by tracking thermometer sales in local pharmacies.

Drawing on hundreds of interviews, as well as his own innovative behavior research, New York Times bestselling author Dan Heath delivers practical solutions for preventing problems rather than simply reacting to them--revolutionizing how we approach professional and personal goals in our daily lives.

Product Details

Price: $30.00  $27.00
Publisher: Avid Reader Press / Simon & Schuster
Published Date: March 03, 2020
Pages: 320
Dimensions: 5.4 X 1.2 X 8.5 inches | 0.9 pounds
ISBN: 9781982134723

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About the Author

Dan Heath and his brother, Chip, have written four New York Times bestselling books: Made to Stick, Switch, Decisive, and The Power of Moments. Heath is a senior fellow at Duke University's CASE center, which supports entrepreneurs fighting for social good. He lives in Durham, North Carolina. The Heath brothers' books have sold more than three million copies worldwide and have been translated into thirty-three languages.

Reviews

"Upstream draws on examples from across the spectrum, from sport to business. But Heath is clever enough to focus on significant societal issues, such as sexual harassment, climate change, and school shootings, which gives the book a substantial feel that some more superficial problem-solving manuals lack." --Financial Times, Best Book of the Month
"A sincere introduction to how readers can shape and improve the peaks in their own experiences. Infused with positivity and enthusiasm . . . Readers hungry for a bigger slice of life will find this book valuable. Heuristic advice and life-affirming direction form a gratifying combination in this motivational handbook." --Kirkus
"Heath presents a convincing argument for shifting resources 'upstream' and focusing on prevention rather than cure." --Booklist
PRAISE FOR THE POWER OF MOMENTS:

"I read this cover to cover and learned something new on each page. Beautifully written, brilliantly researched--I'm recommending it to everyone I know!"--Angela Duckworth, New York Times bestselling author of Grit
"The most interesting, immediately actionable book I've read in quite a while. I walked away with new ideas for motivating employees, delighting customers, engaging students, and even planning family vacations. If life is a series of moments, the Heath brothers have transformed how I plan to spend mine."--Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg
"This terrific book is bursting with practical insights and memorable stories on every page. It's as relevant to product designers and meeting planners as it is to teachers and parents. I've already put many of its novel suggestions to work. Don't miss it."--Eric Ries, author of bestselling author of The Lean Startup, The Startup Way
"Flat out amazing."--Jake Knapp, New York Times bestselling author of Sprint
"Dan Heath has written the ultimate primer on the power of prevention, a work that deserves a prominent place on every leader's bookshelf. Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place." --Daniel H. Pink, #1 New York Times bestselling author of When, Drive, and To Sell Is Human
"Upstream contains research and storytelling that informs, engages and, above all, entertains. If you want to stop firefighting problems and prevent them from happening in the first place, then you should read what Dan Heath has to say." --Charles Duhigg, New York Times bestselling author of The Power of Habit and Smarter Faster Better
"[An] elegant manifesto . . . With the frenetic pace of modern life, Heath observes, it's easy to become accustomed to putting out fires instead of looking for the spark that's igniting them. . . . This is a pragmatic guide for those seeking big changes on either an individual or organizational level." --Publishers Weekly
"Psychology meets neuroscience and self-help in this engaging study by business writer Heath. . . . A smart, provocative book that guides readers to better decision-making when confronting seemingly intractable problems." --Kirkus Reviews