Toxic Client: Knowing and Avoiding Problem Customers
DescriptionNot every client is a good client!
Learn how to avoid problem clients that are more trouble than they're worth... To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers. In that first flush of life as business owners, we often say "Yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while, we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic -- they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers. Toxic Client: Knowing and Avoiding Problem Customers will teach readers how to:
- Deal with Angry and Lying clients
- Engage in Active Listening to spot potential trouble
- Identify Freeloaders and Troublemakers
- Stay clear of clients with Alcohol, Drug Use and Entitlementia issues
- Dismiss and Avoid Toxic Clients The book features a Bonus Section on using Collection Agencies, Mechanics' Liens and Small Claims Court to get paid for your e orts.
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About the Author
Garrett Sutton is an attorney, bestselling author, and one of Robert Kiyosaki's Rich Dad Advisors. A clear and engaging writer, he demystifies legal topics and presents them in a very understandable and accessible manner. He has over thirty years of experience in assisting individuals and businesses to limit their liability, protect their assets, implement advantageous corporate structures and advance their financial goals. He has appeared in the Wall Street Journal, New York Times, and other publications. Garrett enjoys speaking on asset protection strategies and is a frequent lecturer for business groups and the Rich Dad Advisors educational series. He serves on the boards of the American Baseball Foundation, located in Birmingham, Alabama, and the Reno-Nevada based Sierra Kids Foundation.