Raving Fans: A Revolutionary Approach to Customer Service
Random House Audio Publishing Group
January 13, 2004
5.66 X 0.39 X 5.68 inches | 0.23 pounds
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About the Author
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books. Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation. The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.