Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Available

Product Details

Price
$19.99
Publisher
Amacom
Publish Date
Pages
240
Dimensions
5.91 X 8.82 X 0.87 inches | 0.55 pounds
Language
English
Type
Paperback
EAN/UPC
9780814432983

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About the Author

RENÉE EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

Reviews

"Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight
"Isn't workplace harmony worth a try? Wouldn't you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine